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Clinical Psychology Service · Melbourne & Australia Wide

Deepening self-understanding, supporting lasting change.

In-person & Telehealth. After hours & Saturdays available.

Therapy in Bahasa Indonesia available.

BOOK AN APPOINTMENT
Clinical Psychologist
In Person & Telehealth
Prahran & Hawthorn
Bahasa Indonesia Available
Medicare Rebates
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Luvena Susanto

Clinical Psychologist & Founder of Nestara Psychology

MEET THE THERAPIST

Hi, I'm Luvena Susanto

I am a Clinical Psychologist with experience in private practice and public health. 

I work with adults experiencing depression, anxiety, anger, attachment trauma, and difficulties in relationships or emotional connection. Many of the people I work with feel stuck in painful patterns, overwhelmed by emotions, or unsure why they continue to struggle despite trying hard to cope.

Therapy can offer a meaningful opportunity to better understand yourself, your relationships, and the emotional experiences that may be keeping you stuck.

While structured sessions that focus on practical strategies and techniques can sometimes be helpful, my approach is more relational and insight-oriented. Sessions tend to feel conversational and reflective, with space to slow down and explore what is happening beneath the surface. Rather than positioning myself as the “expert” on your life, I see therapy as a collaborative process, where two people are working together to understand your difficulties, your experiences, and the ways you hope to grow and change.

Book a free 15-minute discovery call or a full appointment using the link below.

Book an Appointment
🌏 In addition to English, I offer therapy in Bahasa Indonesia for Indonesian clients or immigrants living in Australia.

Our Values

What we stand by

01

Transparency & Trust

Therapy begins with a relationship where you can speak honestly and openly. We value creating a space where trust can develop at your own pace.

02

Client-Centred Care

Therapy is not about being told who you are and what you should do. We see the therapeutic relationship as collaborative so you can understand your experiences and how you want to change.

03

Reflection & Growth

Many emotional struggles cannot be understood through quick answers. We believe therapy offers you space to explore your inner world and experiences in depth.

04

Competence

Every person is different. We provide evidence-based, individualised therapy that considers your individual needs, while remaining committed to ongoing learning, ethical care, and professional development.

FAQ

Common questions

Nestara Psychology operates from two locations in Melbourne and Telehealth Australia wide. On Mondays and Thursdays, we are at our Prahran location (1/9 Carlton Street). On Saturdays, we are at our Hawthorn location (37 Queens Ave). Telehealth appointments are also available on Tuesdays, Wednesdays and Fridays.
Yes. You can come in person to our Prahran or Hawthorn locations, depending on what day your appointment is. Alternatively, Telehealth (video or phone call) is available Mondays–Saturdays.
Yes. On weekdays, after hours appointments are available from 5–7PM. On Saturdays, appointments are from 10AM–2PM.
You do not need a referral to see a Clinical Psychologist. However, if you would like to obtain rebates from Medicare, you need a Mental Health Care Plan from your GP or Psychiatrist.
Yes. An invoice will be emailed to you after your session or you can access it via your client portal. You will need to submit the claim yourself. Note that private health insurance rebates depend on your extras policy — please check with your health fund if you are unsure of your cover.
Medicare rebates for a Clinical Psychologist are $142.25. You can obtain these rebates for up to 10 sessions per calendar year with a Mental Health Care Plan from your GP or Psychiatrist.
A lower-cost option is available for students. If this is you, please email us at hello@nestarapsychology.com and we will get in touch with you.
To book an appointment, click the Book an Appointment button at the top of the page. It will take you to Zanda (our practice management software) where you will be asked to create an account. This account helps you to book, cancel, reschedule, and view your upcoming appointments. If you do not wish to make an account, you can also contact us via email, text message or phone call.
Yes. Appointments cancelled or rescheduled within 48 hours of the appointment time will incur a 50% session fee. Appointments cancelled or rescheduled within 24 hours will incur the full session fee.
Unfortunately, both our Prahran and Hawthorn locations do not have lift access. You will need to go up one floor via stairs to get to the waiting and consultation rooms.
Payment is due on the day of the appointment. You can pay by Credit/Debit Card, Bank Transfer, PayID, or cash. Card transactions have a 1.7% + $0.30 processing fee — waived for Bank Transfer and PayID. Medicare rebates are processed at the end of each session.

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